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Dan Shapiro: Emotional Intelligence, Conflict Resolution & Negotiation
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Discourse analysis: exploring action, function and conflict in social texts
Find a Solution. Managers often make one of two common mistakes when dealing with an emotional situation. The manager attempts to invalidate or downplay an emotional conflict and becomes a player in the emotional drama himself. The manager simply ignores the job-affecting emotions, hoping they will resolve themselves. This is where emotional intelligence theory helps.
In the most generic framework, five domains of emotional intelligence cover together personal self-awareness, self-regulation, and self-motivation and social social awareness and social skills competences. Self-Regulation i Self-control: Managing disruptive emotions and impulses. Trustworthiness: Maintaining standards of honesty and integrity.
Conscientiousness: Taking responsibility for personal performance. Adaptability: Flexibility in handling change. Self-Motivation i Achievement drive: Striving to improve or meet a standard of excellence. Commitment: Aligning with the goals of the group or organization. Initiative: Readiness to act on opportunities. Optimism: Persistence in pursuing goals despite obstacles and setbacks. Leveraging diversity: Cultivating opportunities through diverse people.
Social Skills i Influence: Wielding effective tactics for persuasion. Communication: Sending clear and convincing messages. Leadership: Inspiring and guiding groups and people. Change catalyst: Initiating or managing change. Conflict management: Negotiating and resolving disagreements. Building bonds: Nurturing instrumental relationships. Collaboration and cooperation: Working with others toward shared goals. Team capabilities: Creating group synergy in pursuing collective goals. In support, their leaders create and manage a working environment of flexibility, responsibility, standards, rewards, clarity, and commitment.
Goleman D Emotional intelligence: why it can matter more than IQ. Bantam Books Google Scholar.
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Goleman D Social intelligence: the new science of social relationships. Further Reading Ehin C Unleashing intellectual capital. Butterworth-Heinemann Google Scholar. Goleman D Working with emotional intelligence. Personalised recommendations.
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Social awareness. Elliott, R. Please share your general feedback. You can start or join in a discussion here.
Visit emeraldpublishing. Abstract Focuses on discourse analysis, a recent development in social psychological methodology, concerned with how language is used to construct accounts of the social world which are used intentionally in attempts at persuasion and legitimization.
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